Responsible Gambling Policy
We’re committed to supporting player safety and controlled play. Gambling should remain a form of entertainment, not a way to make money or manage financial pressure. We encourage players to set personal boundaries, take breaks and use the account controls available to help keep play in check.
Our approach to player protection
Safer gambling means making informed choices and being able to pause or stop. We provide account tools for managing play and encourage players to contact our support team if they need help using them. These tools can support your decisions, but they cannot prevent every gambling-related harm.
Activity-control tools
Account controls may include deposit limits, session time limits, account breaks and self-exclusion. Availability can depend on the tool and your account. Check your account settings or contact support to ask which controls are available and how they work.
Deposit and loss limits
Deposit limits let you set a maximum amount you can add to your account over a selected period, such as daily or weekly. Choose a limit that fits your budget before you play. If loss limits are available, they can help you set a personal cap on losses over a chosen period. Check the terms of each control, including when a limit takes effect and whether it can be changed.
Time limits and account breaks
Session reminders or time limits can help you keep track of how long you have been playing. Take regular breaks and decide in advance when you will stop. If you need time away, use an account break where available. For a longer break, consider self-exclusion.
Self-exclusion
Self-exclusion restricts access to your account for a selected period or longer, depending on the option offered. Before applying, review the available terms and contact support if you need help. If you have excluded yourself, do not try to open another account to continue playing.
Recognising when play may be getting out of control
Consider taking a break if you find yourself spending more time or money than planned, chasing losses, borrowing to gamble, hiding your play from others or feeling worried about gambling. These signs are reasons to pause and seek support. You do not need to wait until things feel severe to ask for help.
Tips for maintaining control
- Set a budget and time limit before you start, and stick to them.
- Do not gamble with money set aside for bills or other essentials.
- Avoid playing when upset, under pressure or affected by alcohol or drugs.
- Take breaks and keep gambling separate from work and daily responsibilities.
- Stop if play is no longer enjoyable or is causing concern.
Professional help and support
If gambling is affecting you or someone close to you, consider speaking with a qualified professional or a local provincial gambling support service. Support is also available through Gambling Therapy and Gamblers Anonymous. These organisations can offer information and help you find suitable support. If you feel at immediate risk, contact local emergency services.