Privacy Policy
This Privacy Policy explains how we collect, use, store and protect your personal information when you create an account, play at our online casino and sportsbook, or otherwise interact with Tikitaka Casino in Canada. We respect your privacy and aim to be clear about the data we collect, why we need it and how you can manage your information.
Types of data we collect
We collect information to operate your account, process transactions and improve our services. Collected data falls into three main categories: personal data, technical data and transactional data.
Personal data
Personal data includes name, date of birth, address, email, phone number and identity documents supplied for verification. This data is required to open and manage your account, verify age and identity, and comply with regulatory checks where applicable.
Technical data
Technical data covers device and connection information, IP address, browser type, operating system, and usage data such as pages visited and session duration. We use this information to maintain the site, detect fraud and improve performance on desktop and mobile.
Transactional data
Transactional data includes deposits, withdrawals, bets, game history and payment method details. We retain transaction records to support account history, process payments, handle disputes and meet record-keeping requirements.
How we use your information
We use collected data to create and manage your account, process payments, support responsible gambling tools, investigate suspicious activity and provide customer support. Aggregated and anonymized data may be used for analytics and site improvements. We do not use your information for purposes unrelated to account operation without first obtaining your consent.
Data protection practices
We protect personal information using industry-standard technical and organisational measures such as encryption in transit, secure servers and access controls. Only authorised personnel and third-party service providers that need the data to perform services on our behalf are given access. We retain data only for as long as necessary for operational, legal and compliance purposes.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, enable secure login, measure site usage and deliver relevant content. You can manage cookie settings in your browser, though disabling certain cookies may limit functionality. We also use third-party analytics and advertising partners who may place their own cookies; those partners operate under their own policies.
User rights
Canadian users have rights to access, correct or request deletion of their personal data where permitted by law. You may also request restriction of processing or object to certain uses of your information. To exercise your rights, contact our support team and we will respond within a reasonable timeframe.
Access, correction and deletion
To access or update your account information, sign in to your account or contact support. We will verify your identity before fulfilling requests to correct or delete personal data. Certain records may be retained to meet legal or regulatory obligations even after account closure.
Information sharing and third parties
We share data with payment processors, identity verification services, analytics providers and regulatory authorities when required. Third parties are contractually bound to protect your information and may only use it for the services they provide. We do not sell personal information to third parties.
Policy updates
We may update this Privacy Policy to reflect changes in practices or legal requirements. When changes are significant, we will notify you through the site or by email. Continued use of our services after a change indicates acceptance of the updated policy.